Frequently Asked Questions
Vivid Metal Prints
Why Vivid Metal?
You will experience my photographs in a new definition and clarity with Vivid Metal prints. These are show-stopping conversation pieces that add an artistic edge and contemporary elegance to any room in your home or office.
Where are the images printed?
I use Miller’s Professional Imaging, one of the finest professional print labs in the U.S. This is the only lab I use for all my Gallery Exhibits and the only lab I use for my fine art metal printing.
What is the printing process?
Vivid Metals undergo a series of coating procedures prior to printing. There are minor variations and imperfections on the surface of the metal that cannot be controlled. While every effort is made to reduce their visibility, remakes will not be done for these imperfections.
What should I use to clean my Vivid Metal print(s)?
You can use a soft cloth or a micro fiber feather duster. I recommend that you do not use chemicals, cleaners, or abrasive cloths on your metal print.
Will the metal rust?
No, Vivid Metals will not rust.
Can my Vivid Metal print be displayed outside?
Direct sunlight will fade images printed on Vivid Metals, so I do not recommend displaying them outside.
What happens once I place my order?
Within 2 business days after your order has been processed, the photographs you selected are sent to the photo lab for printing.
The images are printed, then what?
The lab ships the finished Vivid Metal prints directly to me. After they are received, the prints are thoroughly inspected by me and personally signed (front, bottom right corner). Prints are only sent to you when they have met my approval.
How is shipping handled?
Shipping is free inside the contiguous US. Shipping is by UPS Ground; please allow one to two weeks for your order to be delivered.
Will I be notified when my prints ship?
Yes, once the order has shipped, you will receive the UPS tracking number by email. If there is any delay in your order, you will be notified promptly.
Is expedited or shipping to other areas possible?
Yes, expedited shipping or shipping outside of the contiguous US is additional. Please contact me at firstname.lastname@example.org to make arrangements.
Is local pickup available?
Yes, if possible, local pickup is encouraged. There is a 10% discount off your entire purchase, when you select local pickup at check out.
All prints must be picked up at our Rockville Studio location – Artists & Makers II | Studio 212 – Main Floor | 12276 Wilkins Avenue | Rockville | Maryland | 20852
Can I cancel my order?
Yes, an order can be cancelled the day of or the day after it is placed. After that, there is a 50% fee if an order is cancelled. There are no refunds after the order has been shipped. Cancellations notices should be sent to email@example.com.
Can I return my print?
Prints can only be returned if they are damaged. Prints are only sent to you when they have met my approval. In the unlikely event that the print is damaged in shipping, I will replace it at no cost to you.
My print was damaged in shipping. How do I return it?
If the print was damaged due to shipping, please notify me immediately (the day you receive your print) at firstname.lastname@example.org. Please include a photograph of the damaged box and the damaged area(s) on the print. I will send you a return mailing label.
Is my information safe?
Yes, the website and your information are completely secure. I use Comodo, one of the industry leaders in web security.
What is my information used for?
Your information is used to fulfill your order. It is also used to invite you to receive NS Fine Art Images’ newsletter, blog posts, special sales…. you can always choose to opt out if you don’t want to receive those communications.
Will my information be shared or sold?
No, none of your information will ever be sold to anyone else.
Still need help? Send me a note!
For any other questions, please write me at neal@NSImage.com or call me @ 301.213.8719